Best Buy’s interim CEO said Thursday that the electronics seller is operating below its full potential but is committed to changing in fundamental ways. Still, he and other executives offered few specifics at the company’s annual meeting, and its shares slipped nearly 4 percent.
Best Buy is trying to combat the “showrooming” of its stores, where consumers test out products that they buy cheaper online. The company also is recovering from internal drama. Its CEO abruptly resigned in April during an investigation into his relationship with a female employee.