The release of Microsoft’s Windows 8 operating system is a week away, and consumers are in for a shock. Windows is getting a different look that will force users to learn new ways to get things done. Judging by the reactions of some people who have tried the PC version, it’s a move that risks confusing and alienating customers.
Tony Roos, an American missionary in Paris, installed a free preview on his laptop to see if Microsoft’s new operating system would make the PC faster and more responsive. It didn’t, he said, and he learned that working with the new software requires tossing out a lot of what he knows about Windows.