tool name

close
tool goes here

Residents pack Tri-City stores after Christmas

Published: Dec. 27, 2012 at 12:00 a.m. PSTUpdated: Dec. 26, 2012 at 11:02 p.m. PST
0 comments
Andrew Low of Kennewick exchanges clothing for a different size at customer service with Area Supervisor Cyndee T. on Wednesday at Kohl's in Richland. Area retailers dealt with the annual post-Christmas returns and exchanges, and didn't see much change from previous years. (KAI-HUEI YAU/Tri-CIty Herald)

Christmas has come and gone but Tri-City residents still were in stores Wednesday eager to spend.

December 26 often is the first chance for people to return holiday gifts they don't want or maybe exchange a piece of clothing for a different size.

However, store managers said returns and exchanges make up just part of their business the day after Christmas, as many people also go shopping with gift cards and also to take advantage of post-holiday sales.

"We definitely have solid traffic," said Trent Griffiths, store manager for Best Buy in Kennewick.

Johnnae Hatke, assistant store manager for Kohl's in Richland, said her store had a pretty typical day for the day after Christmas. Returns and exchanges made up about half of their business Wednesday.

"It's just a lot of wrong sizes (in clothing)," she said.

But the store also saw customers coming in to buy merchandise, particularly seasonal items that have been marked down, and a number of people were taking advantage of gift cards they received.

Griffiths said he actually expects shopping to pick up even more going into the weekend, as many people are traveling home after celebrating the holiday with family or friends.

Once they return, they'll mostly go for deals and additional things such as cables and memory cards they need with the new gadgets they've received.

But Best Buy also was busy processing exchanges for people who didn't receive quite what they hoped for.

"People get iPads for Christmas when they wanted an Android," Griffiths said. "They wanted 32 (gigabytes) instead of 16."

Mike Ayers, store director of the Fred Meyer in Kennewick, called it a low-key day, largely because of gift cards.

In previous years, he had to have two checkstands alone for processing the returns and exchanges. Gift cards have made that much less of a hassle.

"When in doubt, people just get a gift card," he said.

-- Ty Beaver: 509-582-1402; tbeaver@tricityherald.com; Twitter: @_tybeaver

JOIN THE DISCUSSION | Register here

We welcome comments. Please keep them civil, short and to the point. ALL CAPS, spam, obscene, profane, abusive and off topic comments will be deleted. Repeat offenders will be blocked. Thanks for taking part — and abiding by these simple rules. A thorough explanation of rules of conduct can be found in our Terms of Service. If you have any questions, including why your comment may not be showing immediately after you submit it, be sure to visit the commenting FAQ.

CONTESTS

Similar stories

  • Gift cards, not returns, a popular shopping option the day after Christmas

    BELLINGHAM - Returning unwanted gifts is traditionally a popular thing to do the day after Christmas, but at several local stores shoppers armed with gift cards is now a main focus on Dec. 26.

    A steady stream of shoppers visited stores in the Meridian and Cordata districts Wednesday morning and early afternoon, but at stores like Target and Best Buy, many spent little time returning gifts.

    "We were ready for an onslaught of returns this morning, but it's only been a steady number of shoppers going there," said Tim Gross, assistant manager at Best Buy, noting that they were seeing a lot of gift cards. "We've had a lot of people looking at computers and tablets."

  • Last-minute Whatcom shoppers calmly snag Christmas deals

    BELLINGHAM - Even with a few extra shopping days tossed in this holiday season, plenty of last-minute shoppers were out on Christmas Eve looking for gifts.

    While some may have felt stressed as the Christmas deadline loomed, the overall mood appeared fairly calm in the morning and early afternoon in the downtown and Fairhaven shopping districts.

    "People don't seem as harried as previous years; today we've had a lot more browsers who seem in the mood to buy gifts rather than feeling like they have to buy something (just to check off the shopping list)," said Village Books co-owner Chuck Robinson, who was on the floor answering questions for customers on Monday, Dec. 24.

  • Shoppers wind down the season

    Westfield Capital Mall and Olympia Farmers Market were two destinations for shoppers on Christmas Eve, one for those dashing through the mall in search of a last-minute gift; the other, a place to linger before it closes for the winter.

  • 6 ways to maximize gift-card use

    Gift cards are easily forgotten. All too often, they’re placed in drawers or stuffed into wallets, never to be seen again. About $1.7 billion of the $110 billion gift cards bought in 2012 will go unused, according to estimates from research company CEB TowerGroup.

  • Looking back: Dec. 27

    100 YEARS AGO TODAY