The Herald, Puyallup, WA -
The City of Puyallup’s communications center exceeded national standards for 9-1-1 call answering times last year.
The City of Puyallup’s communications center exceeded national standards for 9-1-1 call answering times last year.
For 2012, dispatchers answered 9-1-1 calls within the first 10 seconds 94.47 percent of the time, exceeding the national standard of 90 percent.
Also in 2012, dispatchers answered 99.85 percent of 9-1-1 calls within 20 seconds, exceeding the national standard of 95 percent.
The communications center answered 47,623 emergency calls last year.
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The City of Puyallup’s communications center exceeded national standards for 9-1-1 call answering times last year. For 2012, dispatchers answered 9-1-1 calls within the first 10 seconds 94.47 percent of the time, exceeding the national standard of 90 percent. Also in 2012, dispatchers answered 99.85 percent of 9-1-1 calls within 20 seconds, exceeding the national standard of 95 percent. The communications center answered 47,623 emergency calls last year.
The Federal Communications Commission says the nation’s four largest wireless carriers have agreed to relay text messages to text-enabled 911 call centers by May 2014.
The Puyallup City Council chose to continue collaboration between the city and South Sound 911 last week as it adopted a memorandum of understanding.
South Sound 911’s board unanimously approved an agreement Wednesday with the city of Puyallup, including paying for about $3.5 million in future radio improvements for the city.
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