Foreclosure information and assistance available from the state DFI

Staff writerJanuary 24, 2014 

If you are a homeowner facing foreclosure, the state Department of Financial Institutions can help. The agency announced Friday that homeowners can access brochures – in 11 languages - concerning home ownership counseling and mediation services.

In 2011 the Legislature established the Foreclosure Fairness Act and the Mediation program. The program, overseen by the Department of Commerce, is designed to help homeowners and their lenders explore possible alternatives to foreclosure and reach a resolution when possible, DFI said in a release.

The program assists Washington homeowners who are facing foreclosure by providing free counseling and information about possible mediation with their lender.

"While thousands of homeowners have met with housing counselors free-of-charge, and hundreds have entered mediation with their lenders to avoid foreclosure, it is estimated that only 10 percent of homeowners facing foreclosure are using these resources,” the agency said.

Program information brochures are available online at the website. The toll-free hotline and website offer residents a direct link to federal- and state-approved counselors in their communities. Housing counseling services are provided without cost to Washington residents, and are being funded by the state with money from lenders.

Printed versions of the Foreclosure Fairness Program brochures are also available to order online, again free of charge. The brochure is available in English, Arabic, Chinese, Korean, Russian, Samoan, Somali, Spanish, Tacalog, Vietnamese and Cambodian.

To order brochures, click on the link:

When that website opens, click on the link that reads “Click here to register!” within the login box on the left side of the screen. Complete the required information fields, including creation of a login user name and password.

You will receive a confirmation email with your user name. This email will contain a direct link to the ordering page.

When you are ready to search and order brochures on the ordering page:

1.    Click on the “Fulfillment (By Agency)” link in the “Home” box on the left side of the screen.

2.    Click on the “Financial Institutions (DFI)” link.

3.    Select the quantity of each English or translated brochure you wish to order, add items to you cart, and follow checkout instructions.

If you have any questions about the Foreclosure Fairness Program or would like more information, contact Corina Grigoras at or 360-725-2868. If you need assistance with brochure fulfillment, contact Lyn Peters, 360-902-8731 or


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