A few mistakes created many problems
Tacoma’s computer system project ran into trouble because of a few strategic mistakes, city employees and observers say.

• Five mistakes on the installation

• Controversy just seems to follow head of TUI

• Five quick facts about SAP, its software

It works; no it doesn’t
Tacoma’s computer installation team talked up the project’s success even before the system was turned on.

• City took ‘success story’ on road but left reality at home

City waiting for payoff
Tacoma’s new computer system was supposed to make government so efficient that it would shrink the number of jobs at City Hall.

• Same company set to win another contract

Feed me, computer system insists
Tacoma’s multimillion-dollar computer system is about to cost another $472,500.

• Council urges independent assessment on computer system

• Computer eats city budget

• A bit of good news on city computers

• Computer costs up again

• City computers under fire

• Council to pay for rest of computer work

• Utility's computers causing problems

• Pricey computers off to rocky start