An Ed's Diner regular sent me an e-mail:
A co-worker recently brought up the topic of how to effectively complain at a restaurant. Her specific experience recently was that she ordered mushroom soup and it was too salty, at least for her taste. Waiter comes over just after she had commented on this to her husband and asks how everything is. She paused for a moment wondering what to say and said "fine." Her rationale was that she was hungry and didn't want the dish taken away and there was nothing to be done about that particular dish anyway – how can you take the salt out, right?
Anyway, this led to an extended discussion of what kinds of complaints are really helpful for a kitchen? Most of us agreed something had to be pretty bad to merit sending it back, but is this really in our best interest or the interest of the restaurant? When is the right time to complain and what is the most effective method of doing so?
Over the Moon, Vin Grotto, C.I. Shenanigans, Pacific Grill, Puget Sound Pizza, Asado, Masa, Varsity Grill and rivitman -- wherever you work -- I know you're out there. What advice do you have on this topic?