Our weekly Business Q&A again turned its focus to restaurants today as reporter Brian Everstine sat down with Kelly Wolff to talk about the opening of Jimmy John's near the mall.
Wolff, a UPS grad, and her sister had run franchises before, "including a tea shop and a Starbucks in their hometown of Minneapolis." Among the highlights from Wolff's comments:
- I think franchises are a good thing because they are consistent. People know what to get, people know what to expect. It forces everybody to put their best foot forward.
- We've had customers say they'd drive from Olympia to Seattle just to go to Jimmy John's and now they're like, "We only have to drive to Tacoma."
- It makes me feel really good and the staff loves, loves, loves working here, and that's exciting.
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