On the eve of a crucial deadline, the state’s Healthplanfinder system is back up after an unscheduled outage that impacted customers’ ability to select a health plan.
Officials with the Washington Health Benefit Exchange say the Department of Social and Health Services reported the outage of the state’s eligibility service Saturday morning. The system came back up at 7:30 p.m. Saturday.
The service is critical in determining whether a customer qualifies for tax credits or Washington Apple Health.
Exchange officials said their inability to make that determination forced them to take Healthplanfinder offline until the state fixes the problem.
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If a customer couldn’t select a health plan because of the outage, they may be eligible to enroll outside the standard enrollment window.
The exchange asked customers to check back before the Open Enrollment deadline of Sunday, Jan. 31 at 11:59 p.m.