SHORT CIRCUIT IN THE WIRED CITY: The News Tribune's four-day (February 6 - 9, 2005) investigative series that reveals the reality behind the City of Tacoma's New Computer system.
PART I: Tacoma's new computer system costs more and does less than promised.
A few mistakes created many problems
Tacoma’s computer system project ran into trouble because of a few strategic mistakes, city employees and observers say.
PART II: Officials rushed to complete the risky computer conversion and ignored red flags and practices recommended by experts.
It works; no it doesn’t
Tacoma’s computer installation team talked up the project’s success even before the system was turned on.
PART III: Project boosters declared early success despite rampant bugs and rising costs.
City waiting for payoff
Tacoma’s new computer system was supposed to make government so efficient that it would shrink the number of jobs at City Hall.
PART IV: The system was pitched as a money-saver, but instead forced the city to hire dozens of workers. Will it ever pay off?
Feed me, computer system insists
Tacoma’s multimillion-dollar computer system is about to cost another $472,500.
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