Re: “State’s new unemployment benefits website crashes right after launch.” (TNT, 1/3)
I am writing today with regards to the systems update to the unemployment benefits center. I am a single mother of two children living in Tacoma. Five months ago, I was laid off. Since then, I have been claiming unemployment insurance while searching for full-time employment and attending school.
When the unemployment insurance update occurred on Jan. 1-3, the system did not work. After several hours of trying to log in, I was finally able to submit a claim on Jan. 4.
My family burned through the groceries we had, and I found myself praying that I would see the money in my account on Friday (Jan. 6). It wasn’t there. I called the office 27 times that day trying to talk to a claims specialist. I didn’t get through once. On Monday (Jan. 9), I woke up at 4 a.m. to find that the money still had not been deposited into my account.
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How many other families were affected by this update? How many people have hungry children who now can’t eat? This systems update needs to be addressed publicly. A business decision made by this department has very real ramifications for the people receiving the benefit and they need to be held accountable.