Digital Subscription

News Tribune Plus FAQ

General FAQ

Account Management FAQ

General FAQ

Q. What is News Tribune Plus?
A. News Tribune Plus provides immediate and unlimited access to all content on the newspaper's website (thenewstribune.com), the mobile site (m.thenewstribune.com), to our iPhone apps, and to our electronic replica edition (e-edition) in addition to the printed newspaper subscription. The News Tribune Plus bundles all the ways to read The News Tribune content into one subscription price.

back to top

----------------------------------------------------------------------------------------
Q. How does the digital subscription work?
A. Some portions of thenewstribune.com will remain free; your access to other portions will be limited without a digital bundle subscription.

Each time your computer or smartphone visits our site, your use of the site's pages are counted. Some portions of the website, like the homepage (the first page you come to on the site), section fronts (the "front" page of the Local News, Sports, Features, and Business sections of the site), dealsaver, cars.com and all advertising will remain fully accessible, which means you'll continue to have unlimited access to those pages. But the story-level pages, photo and video galleries, commenting and opinions, breaking news, obituaries and other content will have limited access. For example, when you click on a headline on the homepage and select a story, that page counts towards the limit of 15 free pages per 30-day period. Once you reach your 15-page limit, if you don't have a digital subscription, you'll be required to subscribe or wait for the next 30-day period to begin to access them.

With a digital subscription, you will have unlimited access to all of the website, and your use will not be limited.

back to top

----------------------------------------------------------------------------------------
Q. What are my digital subscription options?
A. There are several. As a News Tribune newspaper subscriber, you can add the digital bundle to your newspaper subscription for an additional $0.58 per week or $2.50 per month (or $30.00 per year if you pay for your subscription annually). Whether your newspaper subscription is 7-days, 3-days, or some other frequency, you will have access to our digital products 24/7. Adding the digital bundle to your newspaper subscription is our best deal.

If you do not subscribe to The News Tribune print newspaper and want only digital access, you can purchase digital alone for $9.95 per month (or $99.50 per year, if paid annually).

back to top

----------------------------------------------------------------------------------------
Q. What if I already renewed my newspaper subscription? Do I have to pay extra now?
A. Digital bundle charges will begin with your next renewal. If you've already renewed your News Tribune newspaper subscription for 3, 6 or 12 months, you'll have access to the digital package without charge until your current subscription is due for renewal.

back to top

----------------------------------------------------------------------------------------
Q. How do I sign up for a digital subscription?
A. Visit http://thenewstribune.com/plus

Or, once you've viewed your 15 free page views in a 30-day period, a pop-up online order form will appear and invite you to subscribe. You'll have the choice of a digital-only subscription, if you want access to the online only, or you can sign up for a print and digital bundle, the best deal because it also includes delivery of the daily print newspaper.

back to top

----------------------------------------------------------------------------------------
Q. How do I access my digital subscription?
A. Once you purchase your digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You don't have to do anything else to access the content on the website.

If you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the "Sign In" button on the top left corner of that screen and enter your e-mail address and password.

back to top

----------------------------------------------------------------------------------------
Q. Can I comment or read the comments without paying for a digital subscription?
A. You will need a digital subscription to comment or read comments once you reach your page views limit each 30-day period.

back to top

----------------------------------------------------------------------------------------
Q. Will I be able to use my free News Tribune iPhone app without paying for a digital subscription?
A. Yes, but you will need a digital subscription to read stories once you reach your allocated page limit each 30-day period. Without the digital subscription, your smartphone app will be limited to the free-access pages (homepage, section fronts, dealsaver, cars.com, etc.) and the allocated page limit per each 30-day period. A digital subscription will give you unlimited access to The News Tribune Plus through your mobile app and to the e-edition.

back to top

----------------------------------------------------------------------------------------
Q. What if I don't want digital access?
A. Most of our readers have access to the Internet and use our website or mobile applications, so bundling them together makes sense. But, if you never use the website and don't have a smartphone or tablet, you can opt out of the digital portion. Please call customer service at 1-800-289-8711.

back to top

----------------------------------------------------------------------------------------
Q. Why isn't the website free anymore?
A. Readers the world over will continue to have unlimited access to some portions of our website, including the homepage, section fronts, dealsaver, Find'nSave, cars.com and advertising. For story content, breaking news, photo galleries, video, commenting, opinions and the rest of the site, all visitors to the website receive a minimum of 15 free page views in a 30-day period. More avid online readers, who would regularly exceed the page view limit, are asked to pay a modest fee to continue reading. Print subscribers, who are among our most loyal customers, receive discounted access to the digital subscription as part of their News Tribune Plus subscription.

The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than one hundred years, this newspaper has provided its communities with local and world news in printed format that was conveniently delivered to its customers' doors once a day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets and an array of social media channels, and readers want that same instant access to their newspaper. So we have transformed our business, restructured and retrained our staffs, and developed new skill sets to deliver breaking news through a variety of platforms and become 24/7 information specialists.

The changes also required a change in our business model. We can no longer expect advertising to support all these platforms and options, so readers will now share the support more equitably. The News Tribune Plus option allows readers unlimited access to all the platforms at a minimal cost.

back to top

----------------------------------------------------------------------------------------
Q. What happens if I've only used a few of my free page views when the month runs out?
A. Our system works on a 30-day basis, not on a monthly calendar. If your first free page views were in the middle of the month, your page allotment resets 30 days later. In other words, without paid digital access, visitors get their free pages allotment within any 30-day period. Website visitors still have unlimited access to the homepage, section fronts, dealsaver, Find'nSave, advertising and a few other selected pages.

back to top

----------------------------------------------------------------------------------------
Q. We have one newspaper subscription and I want to add the digital bundle. But my spouse and my child use the free News Tribune mobile apps. Do I need three digital subscriptions?
A. No. Your digital subscription can be shared with up to five mobile app users.

back to top

----------------------------------------------------------------------------------------
Q. Is access to the e-edition included in my digital subscription?
A. Yes. If you enter the account information for your digital subscription when prompted, you will gain access to our e-edition.

back to top

----------------------------------------------------------------------------------------
Q. I have a subscription to The News Tribune but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?
A. Yes. Regardless of the frequency of your home delivered subscription, you will get the digital bundle for $2.50 per month, or, if you pay annually, for $30.00 per year. And remember, even if your newspaper delivery is only weekdays or weekends or some other combination, your digital access (online or via mobile or tablet devices) is available 24 hours a day, seven days a week.

back to top

----------------------------------------------------------------------------------------

Account Management FAQ

Q. What is Press+?
A. Press+ is an e-commerce system for digital subscriptions. When you subscribe to News Tribune Plus, you will create a Press+ account and Press+ will charge your credit card for the subscription amount. The charge will appear on your credit card statement as "Press Plus" in the amount you have selected for your subscription.

back to top

----------------------------------------------------------------------------------------
Q. If I have a computer at home and a computer at my office, do I need to purchase two digital subscriptions?
A. No. You can log in using your account username and password from wherever you access the Internet.

back to top

----------------------------------------------------------------------------------------
Q. Can everyone in my household use the same account?
A. Yes, but members sharing access must be living at the same address.

back to top

----------------------------------------------------------------------------------------
Q. Is the pop-up "subscribe" window a secure URL?
A. Yes. If you right-click on the window and select "view frame info" or "frame source," you'll see that it's an https URL.

back to top

----------------------------------------------------------------------------------------
Q. How will digital subscriptions be billed?
A. All major credit cards are accepted. Subscriptions are billed every 30 days for monthly subscriptions or every 360 days for annual subscriptions. Your subscription renews automatically and is charged in advance of each billing cycle unless you cancel.

Note: Because Press+ is managing the billing for your digital subscription, the charge on your credit card statement will say "Press Plus" rather than The News Tribune.

back to top

----------------------------------------------------------------------------------------
Q. Can I pay by check, invoice, or PayPal?
A. No. All payments are via credit card.

back to top

----------------------------------------------------------------------------------------
Q. What is the cancellation policy?
A. You may cancel your subscription at any time. When you cancel, Press+ will stop charging your account the following billing cycle. Your unlimited access will continue for the remainder of the current 30-day period. After cancelling, you will be subject to the page view limit per 30-day period, just like any other visitor.

back to top

----------------------------------------------------------------------------------------
Q. How do I sign in to my account once I've subscribed?
A. You are automatically signed in as soon as you subscribe; there isn't anything further you need to do. If you are prompted with a message to subscribe at a later time, you can log in with the account you created. If you subscribed at one computer and would like to sign in at a different computer (e.g. home and work computers), go to http://thenewstribune.com/plus and click "Sign In."

back to top

----------------------------------------------------------------------------------------
Q. How do I access my digital subscription account?
A.To access your account, follow these steps:
  1. Click "My Account" at http://www.mypressplus.com
  2. Log in with your email address and password.

back to top

----------------------------------------------------------------------------------------
Q. What do I do if I forgot my password?
A.To reset your password, follow these steps:
  • Go to https://accounts.mypressplus.com
  • Click "Forgot password."
  • Enter your email address and click "Submit." An email will be sent to you with a link to reset your password.
  • After clicking the link, you will be prompted to enter and reconfirm your new password.
  • Click "Submit" and your password will be updated.

back to top

----------------------------------------------------------------------------------------
Q. How do I modify my payment information?
A. To modify your payment information, follow these steps:
  • Click "My Account" at http://www.mypressplus.com
  • On the "Account Summary" page, select "Modify Payment Information."
  • Confirm that the cardholder name and billing zip code of your credit/debit card are correct.
  • Enter your card number and expiration date.
  • Click "Submit" and your payment information will be updated.

back to top

----------------------------------------------------------------------------------------
Q. How do NIE teachers access the e-edition?
A. There is no change. Teachers will access the e-edition as they have in the past.

back to top

----------------------------------------------------------------------------------------
Q. What if I have further questions?
A. For questions about your print subscription, or for more information about why we are charging for digital access, please contact News Tribune customer service at 1-800-289-8711. For help accessing your digital subscription, please contact Press+ customer service at http://www.mypressplus.com/contact. To sign up for a digital subscription, visit www.thenewstribune.com/plus.

back to top

----------------------------------------------------------------------------------------
Q. How do I make News Tribune Plus my home page?
A. If you already have The News Tribune as your home page, you won't have to do a thing. If not, to make News Tribune Plus your home page, follow these instructions depending upon the web browser you use:

Microsoft Internet Explorer Version 7 (or higher)
  1. Select the small black arrow beside the "house" icon
  2. Select "Add or Change Home Page"
  3. Select "Use this webpage as your home page" (make sure you are on the News Tribune Plus web page)
  4. Click "Yes"


Mozilla Firefox 3 (or higher)
  1. Click on "Tools," then "Options"
  2. Select the "General" icon
  3. In the text box labeled "Home Page," go to the URL www.thenewstribune.com/plus, or, if you're already on the News Tribune Plus page, select the "Use Current Page" button


Google Chrome 7 (or higher)
  1. Select the wrench icon in the upper right hand corner
  2. Click on the "Basics" tab (select Settings for older versions of Chrome)
  3. Under "Home Page" either type the URL http://www.thenewstribune.com/plus/ in the text box or, if you're on The News Tribune Plus, click on the "Use Current Page" button.
  4. Click "OK" and close the tab


Safari Browser 4 (or higher)
  1. Click on "General Safari Settings" on the status bar on the far right of the page
  2. Choose "Preferences"
  3. Choose the "General" icon
  4. In the "Home Page" box, manually type the URL http://www.thenewstribune.com/plus
  5. Click the red button in the upper left corner to close the window

back to top