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Concierges and no waiting promoted at new Tacoma urgent care clinic

Forget Doc in the Box.

Think Club Med.

MultiCare Health System on Friday (June 17) is opening the first in a new line of urgent care clinics. Called Indigo Urgent Care, the facility is the first of seven that will open this year. The new clinic, at James Center across from Tacoma Community College, features bright colors and modern aesthetics.

The clinic will be open 8 a.m.-8 p.m., seven days a week.

One difference patients will see right away: no other patients.

A medical concierge will whisk patients out of a “no waiting” room to a health care provider.

“It’s a new way of approaching care,” said Claire Spain-Remy, chief physician officer for MultiCare. “Someone will greet you when you come in and take you right back and get checked in and get a provider to see you so you’re not sitting around waiting around.”

While there, patients can help themselves to complimentary espresso, water, Wi-Fi service and charging stations.

Spain-Remy said Indigo’s price scale will be the same as its 11 other urgent care sites, all of which will stay in operation.

Like other urgent care facilities, Indigo should not be confused with an emergency room, Spain-Remy said.

“We’re taking care of common, minor things that would come through an urgent care center,” Spain-Remy said.

The facility will treat allergies, cold and flu symptoms, earaches, fevers, minor burns or bruises, minor fractures or sprains, sore throat, skin complaints and urinary tract infections. It can also provide immunizations, sports physicals and drug testing. Patients will be directed to a physician, nurse practitioner or physician’s assistant.

“The care you get from either one is comparable,” Spain-Remy said.

Knife in the head? Call 911 or go to the ER.

“If you are having chest pain or you’re hemorrhaging you don’t want to come here. You want to go to the emergency room,” Spain-Remy said.

Bill Robertson, president and CEO of MultiCare, said the new upscale style medical center reflects the changing demographics of users.

“In the old days, the only way you could access a physician was to go to either the ER or their office,” Robertson said.

Robertson said Indigo is targeted at, “People who don’t have a long of time, who need a facility-based care, can get in and out.”

“It some ways it’s the new primary care,” Robertson said. “We talked to younger people. They aren’t in the same mode — connecting with a primary physician. They just want an access point where we have all their information.”

Craig Sailor: 253-597-8541, @crsailor

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