A 911 outage affecting Comcast voice over internet protocol customers in 16 Western Washington counties was discovered Friday, according to the state Emergency Management Division.
The outage happened just after 3 p.m.
Affected counties include Pierce, King, Thurston, Clark, Cowlitz, Grays Harbor, Island, Kitsap, Lewis, Mason, Pacific, Skagit, Spokane, Stevens and Whatcom.
It’s unclear what caused the outage.
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Only VoIP customers who use internet-based calling are affected. Landlines and cellular phones do not appear to be impacted.
Here’s a list of Washington State public safety numbers in case emergency services are needed by Comcast customers.
Officials asked people not to call 911 to see if it works.
Stacia Glenn: 253-597-8653